About This Course

  • Learn to differentiate between customer service features, and customer satisfaction benefits.

  • The importance of internal communication in a larger enterprise

  • A key basis for defining good marketing communication strategy

Course curriculum

  • 01

    Overview

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  • 02

    Ultimate Marketing Strategy

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    • Key Points of Emphasis - 1:40

    • What is Ultimate? - :57

    • Strategy Is... - 2:20

    • What Is Your Marketing Strategy? - 1:16

    • Excellence - :56

    • Finding Great Service Is Rare! - 2:32

    • The Business Case - 4:29

    • Supreme Service - 4:43

    • Satisfaction and Inspiration - 4:03

    • The Secret To Achieving Success - 9:54
  • 03

    Course Wrap-Up

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    • Test Your Knowledge

    • We Value Your Feedback

The Key To GROWING You Business

Learn The Ultimate Marketing Strategy

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Instructor

Instructor Bio:

Dennis Strong, (1939 - 2016) was an experienced management consultant who was certified to the highest global standards. For more than 40 years, he helped clients of all types, address tough performance challenges through strategic assessments, implementing change, training, and team development. Dennis helped other consultants achieve and sustain global standards in their practices.

Dennis Strong, CMC

Chairman/CEO at Strong's Supreme Service Inc.